Simply put - if you don't like an item -- simply return it. Some restrictions apply . 100% refund, 100% replacement, 100% credit or 100% exchange.
- 100% Refund - Return any item for a 100% refund – a money-back, satisfaction guarantee within 15days..
- 100% Replacement - If for any reason you receive a damaged item, please contact us so we can promptly send you a replacement.
- 100% Credit - Many customers choose the convenience of returning the item for a credit when no exchange or replacement is needed - you will receive a 100% credit on your account for the cost of the item.
- 100% Exchange - Simply return the item and choose another. You will either receive a credit or be asked to pay the difference.
Returned items must be unaltered, in original packaging and must include the original invoice. It's that easy! Just remember to keep your invoices and store your items in their original packaging. |
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| Safe Shopping and Privacy Policy |
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Identity Effects protects your privacy. How do we do this? IDFX uses a secure server ( SSL encryption) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
How we use information
Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Financial information (credit card number, credit card expiration date, billing address, etc.) is only used to bill you for products and services purchased at Fire Mountain Gems and Beads.
We may use your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information assists us in developing the design and layout of the site.
To enhance your shopping experience, our site uses cookies. Cookies are alpha-numeric identifiers that are transferred to your computer's hard drive through your web browser. Cookies make it possible for us to recognize you when you visit. By doing this, we can personalize your return visits and save you time during checkout. For the most rewarding shopping experience, your browser must be set to accept cookies.
You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you'd like to opt out of receiving future email offers from IDFX , please log in to your account. You will see a number of options for maintaining your account. Select “Change how often you wish to receive email offers.” You’ll see your current selection and a number of options for changing the frequency of emails or opting out. We may share your mailing address with reputable businesses that can provide you with valuable, relevant offers and information. If you do not wish to have your name shared with these carefully screened businesses, please email customer service at
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.
This site may now, or in the future, contain links to other sites. Identity Effects, Inc. is not responsible for the privacy practices or content of such sites.
By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it.
If, at any time, you have questions or concerns about IDFX privacy policy, please feel free to email us at:
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or call customer service, toll-free, at to speak to one of our friendly Customer Service representatives.
Furthermore:
We are not responsible for typographical errors. Prices are subject to change without prior notice. To assure customers of continued excellence in service, IDFX trainers may occasionally record and monitor calls. Any letters, photographs or products sent to IDFX becomes our property unless specifically stated otherwise in writing. We reserve the right to publish any such materials. Jewelry or objects shown in photographs used to show pertinent features of a product are for illustrative use only. |
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Guarantee
